Elder Care in Toronto, Led by Nurses

You can call or email us at any time. The earlier the better. Unlike almost any other home care provider, we always try to see our Clients before we start providing home care. If you can give us a few days notice that usually works best. It gives us a chance to do a detailed assessment and gives the family a chance to meet us and ask any questions that may come up. We take a holistic approach to providing elder care, and there are many details need to be attended to in order to ensure a positive outcome. One of the most important is having a good client – caregiver match. Allowing for the time needed to make a detailed assessment and to meet the Client and family means we are that much further ahead in being able to make the best possible caregiver match. That said, sometimes we are called in at the last minute. In those situations we ask for as much information as can be provided over the phone. We then arrange care and one of our Registered Nursing Care Managers goes out to meet the Client at the first opportunity.

There is NO CHARGE for the initial assessment. The assessment is performed by our Intake Care Management Team comprised of Registered Nursing Staff. The Nurse meets with the Client and usually the family. When appropriate she will also meet with the hospital team, the Doctor, Physiotherapist, etc. to discuss care requirements and objectives. A thorough medication review is also performed. If a Client is returning home from the hospital, the Intake Care Manager will usually go to the home and assess it for safety and accessibility, and where necessary, make recommendations for changes intended to help make the return home as comfortable and safe as possible.

Yes. We often find that families want, or need supplemental care. Hospitals, much as they may like to, often are not able to provide the level of care our Clients are comfortable with. We work with the hospital staff to ensure that our clients receive the level and quality of care they expect, and are entitled to. Retirement homes are not usually equipped to care for Clients who need significant levels of care. We help by providing the care required, which enables Clients to remain in a setting they are comfortable with.

Our goal is for our Clients to maintain independence, experience joyful living and receive the highest quality care possible. If that results in our Clients no longer needing our care, then that is the perfect outcome. We have a four hour cancellation notice requirement, but beyond that, you are free to amend or cancel your care at any time. For clients returning home from the hospital, we often start off providing anywhere from 8 hours to 24 hours of care per day(depending on the situation). Once everyone is settled and a routine has been established it's not unusual for us to actually recommend a reduction in hours of care.

The minimum number of hours for a single shift is 4. We provide care up to 24 hours a day, 7 days a week.

We often work with Home and Community Care Support Services (HCCSS) to come up with a scheduling solution that makes the most sense for everyone.

Everyone is different. Some Clients only require 4 hours every other day for a few weeks, others need care 24 hours a day 7 days a week. It depends on a number of factors including the Client's health, the Client's level of activity and expectations, family support available and, setting to name a few.